CHC52021 Diploma of Community Services

diploma of community services

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities. At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

This qualification requires the completion of at least 200 hours* of work within a community service workplace.

18 – 24 Months
Face to Face,
Self-Paced (Distance)
All learning resources and assessments are assessable via our eLearning portal

This qualification provides pathways to work in the Community Services sector in a broad range of roles including; Community Services Coordinator or Manager, Community Case Coordinator or Manager, Welfare Support Worker, Community Services Worker.

To gain course entry you must;

Please note that the (200) hours of work is related to two (2) of the core units of competency. Within those hours you will need to be able to;

– develop, facilitate and review all aspects of case management for three (3) people for at least (100) hours AND
– provide community services to at least three (3) people based on social and cultural considerations for at least (100) hours.

** Note: these hours cannot be completed concurrently. Please ensure you have the ability to meet these requirements prior to enrolment.

There is a total of (20) units to complete this qualification. (12) Core Units and (8) Elective Units.
Where appropriate, electives may be selected to be awarded a qualification with a Case Management specialisation.

For a list of available units, please download the course brochure. Please note that any pre-scheduled programs will have set electives.

Student Portal
On enrolment you will receive access to your Student Portal. This is where you where you will access all of your course information, learning and assessment materials, links to any online virtual classroom workshops and complete and submit your assessments. If you are attending face-to-face workshops, we encourage you to bring your own laptop or tablet device with you to class to work on your assessments. You will be able to access ESTR’s free wireless internet connection.

Assessment Strategies
Each unit will comprise of a number of assessment tasks which may include short knowledge tests, projects, case studies, research, written reports and participating in practical activities such as classroom and workplace observations, roleplays and presentations.
It is expected that you will need additional time outside of class to complete your assessments.

You will be given a Logbook that contains the practical workplace observations, projects and timesheet to record your workplace hours relevant to the specific units of competency. The Logbook is a key component of this course and must be completed.

The price for this qualification will vary and is based upon specific eligibility requirements for government subsidies available at the time of your enrolment. We will determine your eligibility for any subsidies available as part of our enrolment application pre-training review process. You will be issued with a quote detailing your exact course fee before your enrolment is finalised.

Full Course CostNew Entrant Traineeship
(NSW Only)
NSW Smart and Skilled
(NSW Only)
$9,000$0$0 – 4,970*
Eligibility Criteria Apply

*This training is subsidised by the NSW Government.

Payment Plans are available

There are 3 steps involved in the enrolment process.

  1. The completion of an Online Enrolment Application
  2. A Pre-Training Interview with one of our Customer Relationships Officers
  3. The completion of an online Language, Literacy and Numeracy (LLN) Assessment.

The purpose of this process is to ensure that this course is both appropriate, and the most suitable course option for you, to determine if there is any additional support required to assist you with your training and to verify your eligibility for Government subsidies that may be available to you.

Please note the LLN assessment will be sent in a separate link and is not suitable for completion on mobile phones. You should allow (30) minutes to (1) hour to complete the LLN Assessment.

We are unable to enrol International students at this time.

The courses we have scheduled are listed below. Self-Paced (Distance) enrolments can commence any time of the year. You can apply by clicking either ‘Enquire’ or ‘Apply’.

Please note: You will not be charged any fees until we have been able to assess your eligibility for funding. A $0 amount will be shown in the online application. The Customer Relationships Officer will provide you with a quote for your course fee as part of the Pre-Training Review process. On acceptance of the quote, a deposit will be required to finalise your enrolment.

If there are no courses open for enrolment please contact our office to discuss Self-Paced (Distance) training options.

Upcoming Courses

Course Start DateCourse End DateLocation
27/06/202420/07/2026Essential Skills Training and Recruitment
11/09/202404/10/2026Essential Skills Training and Recruitment
19/11/202412/12/2026Essential Skills Training and Recruitment

On completion of this qualification, you may like to further your education and job prospects by completing any of the following qualifications;

Please note that Essential Skills Training and Recruitment does not offer all qualifications listed above.