fbpx

Conditions of Enrolment Information

Online Payment information

All transactions are processed in Australian Dollars.

Trading Name: Essential Skills Training & Recruitment
Legal Entity: Trissig Pty Ltd
ABN: 55 106 333 993
Address: 17 Warabrook Boulevard, WARABROOK NSW 2304 Australia

Card Security

When purchasing from Essential Skills Training & Recruitment card details are transmitted through a secure server using eWay. Card data is not hosted by eWay after processing.

Participant Responsibilities

As a student with Essential Skills Training & Recruitment you are required to abide by the following standards;

Be aware of the policies and procedures concerning your enrolment;

Privacy

Essential Skills Training & Recruitment collects and stores student information for training purposes only. Where state or commonwealth funding supports training, we are obliged to submit your information for research and statistical analysis. We DO NOT give out your information to any third parties to protect your privacy and confidentiality under the NSW Privacy Act.

Legislative and Regulatory Requirements

When undertaking work experience you acknowledge that you must observe your employers Work Health and Safety policies and all workplace practices including Equal Right and Opportunity and the Anti-Discrimination Acts.

Whilst studying with Essential Skills Training & Recruitment you will be required to comply with all policies and procedures as outlined in your student handbook.

Access and Equity

Essential Skills Training & Recruitment provides all participants with a fair and reasonable opportunity to attend and complete their chosen programs.

Language, Literacy and Numeracy

A Language, Literacy & Numeracy Assessment must be completed by all students studying with ESTR. This does not affect the outcome of your qualification; it is simply a tool of ESTR to establish your needs as a learner.

Recognition of Prior Learning

Recognition of prior learning (RPL) is a form of assessment that assesses the skills, knowledge and experience that you already have. Previous training, formal and informal, work experiences and non-employment experiences such as community work, can be assessed. Applications for RPL are required upon enrolment.

Credit Transfer

Essential Skills Training & Recruitment recognises qualifications and statements of attainment issued by other RTOs. You will need to provide a certified copy for the document to be recognised, this is required upon enrolment.

Bullying and Harassment

Essential Skills Training & Recruitment will not tolerate any form of bullying, harassment or victimisation towards another student, staff member or employer. This includes the use of social media; if you partake in such activity you will face disciplinary action.

Replacement Certificates

On completion of your qualification or course you will be issued with a Certificate or Statement of attainment. If you lose your Certificate or Statement of attainment you may call our office to request a replacement, this will incur a fee of $20.

Complaints and Appeals

If you are dissatisfied with any program or activity related to the provision of training and assessment services, you have right to submit a complaint. If you are dissatisfied with an assessment decision shall have the opportunity to submit an appeal in writing within 14 days of their assessment. For more information click here.

Fees and Refunds

Click here for our Fee and Refund Information.

Change of Details

If you have had any changes in your personal details please contact our office ASAP to ensure correspondence is not sent to the incorrect address or if we need to contact you regarding your course.

Leaving the Program

If you resign from your current employment, you may still be able to proceed with your program. Contact the office to discuss your options, if you still would like to complete your course. If you are cannot continue with the program for any reason, you must inform us as soon as possible.

Disciplinary Procedures and Dismissal

Should you be acting with disregard to the safety of others or be displaying inappropriate behaviour contrary to the policies and procedures of Essential Skills Training & Recruitment, disciplinary procedures may be initiated. This can range from a verbal warning to termination, depending on the severity of the action.

Program participants are expected to display a high level of personal responsibility for their learning process and for their interaction with other participants and our staff members.

Essential Skills Training & Recruitment collects and stores student information for training purpose only. Where state or commonwealth funding supports training we are obliged to submit your information for research and statistical analysis. We DO NOT give out your information to any third parties to protect your privacy and confidentiality under the NSW Privacy Act.