Terms & Conditions

Conditions of Enrolment Information

Online Payment information

All transactions are processed in Australian Dollars.

Trading Name: Essential Skills Training & Recruitment
Legal Entity: Trissig Pty Ltd
ABN: 55 106 333 993
Address: 3 Warabrook Boulevard, WARABROOK NSW 2304 Australia

Card Security

When purchasing from Essential Skills Training & Recruitment card details are transmitted through a secure server using eWay. Card data is not hosted by eWay after processing.

Participant Responsibilities

As a student with Essential Skills Training & Recruitment you are required to abide by the following standards;

Be aware of the policies and procedures concerning your enrolment;

  • Be well informed about your program requirements
  • Accept responsibility for your own learning
  • Attend workshops, (if scheduled for you)
  • Submit assessments on time
  • Keep copies of all your training documents and assessments
  • Provide honest feedback to us, for the purpose of our continuous improvement process. You will be asked to complete surveys during and/or at the completion of your program.

Privacy

Essential Skills Training & Recruitment collects and stores student information for training purpose only. Where state or commonwealth funding supports training we are obliged to submit your information for research and statistical analysis. We DO NOT give out your information to any third parties to protect your privacy and confidentiality under the NSW Privacy Act.

Legislative and Regulatory Requirements

When undertaking work experience you acknowledge that you must observe your employers Work Health and Safety policies and all workplace practices including Equal Right and Opportunity and the Anti-Discrimination Acts.

Whilst studying with Essential Skills Training & Recruitment you will be required to comply with all policies and procedures as outlined in your student handbook.

Access and Equity

Essential Skills Training & Recruitment provides all participants with a fair and reasonable opportunity to attend and complete their chosen programs.

Language, Literacy and Numeracy

A Language, Literacy & Numeracy Assessment must be completed by all students studying with ESTR. This does not affect the outcome of your qualification; it is simply a tool of ESTR to establish your needs as a learner.

Recognition of Prior Learning

Recognition of prior learning (RPL) is a form of assessment that assesses the skills, knowledge and experience that you already have. Previous training, formal and informal, work experiences and non-employment experiences such as community work, can be assessed. Applications for RPL are required upon enrolment.

Credit Transfer

Essential Skills Training & Recruitment recognises qualifications and statements of attainment issued by other RTOs. You will need to provide a certified copy for the document to be recognised, this is required upon enrolment.

Bullying and Harassment

Essential Skills Training & Recruitment will not tolerate any form of bullying, harassment or victimisation towards another student, staff member or employer. This includes the use of social media; if you partake in such activity you will face disciplinary action.

Replacement Certificates

On completion of your qualification or course you will be issued with a Certificate or Statement of attainment. If you lose your Certificate or Statement of attainment you may call our office to request a replacement, this will incur a fee of $20.

Complaints and Appeals

If you are dissatisfied with any program or activity related to the provision of training and assessment services, you have right to submit a complaint.

If you are dissatisfied with an assessment decision shall have the opportunity to submit an appeal in writing within 14 days of their assessment.

Fees and Refunds

If given formal notice of a withdrawal within 3 days of the commencement of training and receipt of materials. ESTR will refund fees paid in advance less;

–    the admin fee of $500 for full qualifications

–    20% of the total course fee for skills sets, single units or non-accredited training.

Or the customer may choose for the money paid to be held in credit for future programs less the admin fee.

Under normal circumstances, no refunds will be given after the commencement of a program, unless the client can provide a medical certificate or show extreme hardship. In these cases fees will be refunded on a pro-rata basis or reduced to cover our costs for course materials, postage etc.

If a client is dissatisfied with a refund decision they can submit a formal complaint, which will be reviewed by the CEO. A reply in writing will be provided.

If a program is cancelled by us, all fees will be refunded in full.

The admin fee will be required prior to the commencement of training. The remaining fees will be invoiced over 4 separate milestones throughout your training. Agreed dates for payments will be finalised with the client at the time of confirmation of enrolment.

If required for an individual, a payment plan can be arranged, to assist participants to pay fees over the duration of the program.

If you are not working in the community services industry and are undertaking a course with us the following will incur additional fees; Working with Children Check – $80.

If a replacement textbook is required by any student, the student will be required to pay for the cost of the replacement book – between $80 – $120 (depending on qualification).

If external support services are required, this is the expense of the student/employer.

Change of Details

If you have had any changes in your personal details please contact our office ASAP to ensure correspondence is not sent to the incorrect address or if we need to contact you regarding your course.

Leaving the Program

If you resign from your current employment, you may still be able to proceed with your program. Contact the office to discuss your options, if you still would like to complete your course. If you are cannot continue with the program for any reason, you must inform us as soon as possible.

Disciplinary Procedures and Dismissal

Should you be acting with disregard to the safety of others or be displaying inappropriate behaviour contrary to the policies and procedures of Essential Skills Training & Recruitment, disciplinary procedures may be initiated. This can range from a verbal warning to termination, depending on the severity of the action.

Program participants are expected to display a high level of personal responsibility for their learning process and for their interaction with other participants and our staff members.

Essential Skills Training & Recruitment collects and stores student information for training purpose only. Where state or commonwealth funding supports training we are obliged to submit your information for research and statistical analysis. We DO NOT give out your information to any third parties to protect your privacy and confidentiality under the NSW Privacy Act.

 

RTO ID: 91729 | Legal name: Trissig Pty Ltd